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DMS CNC Machining Centers - Service
There are five authorized US/Regional service points for DMS CNC Machining Centers. The service points are strategically located in order to provide the most prompt response to a service request. Contact us at (866) 255-2947 for the most convenient DMS CNC Machining Center service location.
Service scope includes all aspects of machine repair, warranty service, Fagor CNC Control upgrades, and any available machine retrofits.
With unrivaled CNC machining expertise, our factory trained technicians will work with you every step of the way to ensure your satisfaction. Our scope of service includes:
»» Prompt Telephone Support
»» On-Site Training
»» Programming, Operation & Maintenance Manual
»» Post-Training Support
»» Large Inventory of Spare Parts
»» Extended Service Plan Option
Machine Installation
Factory trained and certified field engineers are available to install your new DMS CNC Machining Center. Machine performance upon installation can only be guaranteed if the machine is installed by authorized personnel.
Installation services include verification of machine placement, assembly to the ready-to-operate state if required, leveling, mechanical alignment, full inspection of all systems, initial power up, functional testing of all included optional equipment and complete machine performance verification to factory criteria.
For high accuracy application requirements such as aerospace, the customer can contract with a qualified laser metrology service to provide real time axes position data. The true position information from the laser measurement system is used for precise mechanical structure alignment, and as input to electronically compensate position errors in any axis from within the Fagor CNC controller Cross Compensation tables. This procedure will require additional time beyond the scope of a basic installation.
On-Site Training Program
Your operators and programmers will be professionally trained in your facility, on your machine using your parts for training examples. Typically, training sessions are held 1 to 2 days after installation.
The program is structured to make efficient use of the time you have allocated for training your personnel.
Programming, Operation & Maintenance Manual: This comprehensive manual is prepared and tailored to include all options included on your machine. The manual is designed to be not only a training aid, but a ready reference for your operators after training is complete. Briefly, the contents include:
Basic CNC Programming: A tutorial summary of the CNC programming instructions executed by the Fagor CNC Controller, including ISO G-Codes, M-Codes, Work Coordinate Offsets, Tool Compensation Codes, Canned Cycles as well as Basic Parametric and High Level programming features. Use of a conference room venue is recommended for this phase of the training program.
Controller Operation: Complete instruction and hands-on training in all aspects of machine operation using any options included on the Router and routine user interaction with the Fagor CNC Controller, CNC program generation, and modification and file management features unique to the Fagor CNC.
Communication Options: Installation and use of the Windows®-based Fagor WinDNC communication and file management software application and Ethernet option setup.
Machine Maintenance: A complete description of all maintenance points on the machine, including factory recommended service interval schedules.
CAD/CAM INTEGRATION ASSISTANCE
DMS will work with the technical staff of your CAD/CAM supplier before, during and after training to ensure that any post-processor modifications are implemented to your satisfaction and fully tested on your machine.
POST TRAINING SUPPORT
DMS will remain available for telephone support and promptly respond to any questions your personnel may have regarding operation, programming or use of the machine.
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